Note: All this is mentioned in the bottom of every checkout page!
By using our services/products/this site you agree to all the terms and conditions of our website.
Terms and Conditions
Digital Products There is no returns; once you’ve seen the content an exchange has been made. But you can cancel your subscription any time. Physical Products We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Seed Succeed are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below. 7 Day Dead on Arrival (DOA) Guarantee If your item arrives damaged or is not working, please follow the warranty process and contact our support for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Seed Succeed Store. Special Notes: Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 10MB for the support, please send larger attachments to: support@SeedSucceed .com 2. After Seed Succeed has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, Seed Succeed will refund the same amount of 30 USD to the customer. If our technical team determines the item is not DOA , Seed Succeed will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted. 3. Product returns must be via one of Seed Succeed ’ approved shipping methods; our Support can provide you with further details. One Year Repair Warranty Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases. Note: Check the product page for exact warranty details on that product. Warranty Exemptions and Notes Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties. 2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them. The customer voids the warranty if they: – Flash the firmware of a device or root a device – Open the body in an attempt to fix the device – Modify, remove, customize, or swap parts of the product – Use the device in a way that it is not originally intended for – Continue to use the item once a fault occurs and causes more damage All returns must first be authorized by Seed Succeed ‘ Support Team prior to return. Please kindly refer to the following steps in ” How to a request warranty” below. For incomplete warranty requests, Seed Succeed reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again Seed Succeed reserves the right to refuse any compensation. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, Seed Succeed will offer an alternative solution. Special Notes: The shipping fee for returning the product back will be paid by the customer and is non-refundable except for in 7 day DOA situations. During the return shipping, the customer is responsible for any and all customs charges, duties or tariffs during the items return to our warehouse. In these cases we will deduct the customs fees from your authorized refund amount. Seed Succeed will by default resend the item to the customer via Flat Rate Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable. In case of any misuse, any and all repairs, accessories and shipping fees, both ways, are fully the customer’s responsibility and are at their own expense. How to request warranty (return, repair and refund) If your item has an issue, please first submit a ticket to our Support. Please carefully follow our warranty process to minimize any delays: Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number). 2. Tell us what steps you have already taken to resolve the issue. 3. Provide the item code indicated on the outer packaging. 4. Send a clear photo or video showing the defect(s); these should be taken under good lighting. NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Missing item(s), wrong item(s) or incorrect package sent Please be sure to open the parcel and carefully check the contents before signing for the package. For any issues, please carefully follow our warranty process to minimize any delays: Contact our Support with your order number and the product code (SKU number). Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received. Possible Solutions: – If there is a item missing, we will resend the missing item/accessory for free within the warranty period. – If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). Seed Succeed will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it. Other special product warranty This applies to: clothing, shoes, watches & jewelry, flashlights, phone and tablet accessories, drink ware, home gadgets, home decors, party supplies and home textiles. Returns for the above categories can only be accepted within 15-30 days from the date you received the item. This is for exchange or store credit only if they arrive damaged, faulty, or are the wrong item. Relevant merchandise must be returned unworn with tags intact along with a completed RMA form. All Seed Succeed products are strictly quality controlled prior to dispatch. Due to their nature and intended usage, product categories including RC toys, scooters and wheels are subject to wear and tear through repeated use. As such, our 10 – 30 Day Money Back Guarantee relating to RC toys, scooters and wheels, only covers 7 Day DOA instances where the product does not work out of the box. It is the customer’s responsibility to inspect the product carefully upon arrival. Returns for spare parts and accessories are not accepted. If you have received a faulty accessory or an accessory is missing, please contact our supportwithin 3 days of receiving your order. After this time frame or if an accessory has been misused, customers will need to purchase a replacement. Any products that are won or redeemed as part of an activity or competition (e.g. via a lucky draw) on Seed Succeed or any of our promotional channels are exempt from our Warranty and Returns policy. Returns and Compensation Process If you have any after sales issues, please contact our Support directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to. This following section describes the processing time required upon receiving your returned item. For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability. For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method. Please see below for details: -Wallet refunds will take up to 24 hours to process and appear in your Seed Succeed account. -PayPal refunds may take up to 48 hours to process and appear in your account. -Credit card refunds will take between 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries. For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts. Seed Succeed ’s dedicated Customer Service agents will keep you updated on the repairs process via the ticket system. Lifetime Technical Support Reliable, helpful and flexible, Seed Succeed offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve. Apparel Return Process
Affiliate and Intellecual Policies
Seed Succeed, Empower Chess does fully respect the intellectual property rights of third parties and has a strict zero-tolerance policy against any counterfeit and/or infringement of intellectual property. We do regularly review the listings on our website in order to avoid any possible intellectual property infringement. If any listing is found to violate Domain of Dragon’s policy, it will be removed. Despite our efforts to avoid any sale of infringing products on our website, due to the high number of products, providers, and sellers, there are times in which we cannot detect or identify intellectual property infringements. That is why we strongly encourage our customers or intellectual property right holders to cooperate with us. In this sense, if you believe your intellectual property right has been infringed, we urge you to let us know about it and to follow our procedure of complaint. Eligible complaints include： Trademark Infringement: Unauthorized use of an identical or similar trademark on goods which are identical with, or similar to, the goods for which the trademark is registered. Patent Infringement: Unauthorized use of others’ granted Design Patent or Utility Patent. Copyright Infringement: Unauthorized use of the content or photos created by others or sell others’ copyright works, including books, CDs, software, etc. Other activities that are considered to have constituted intellectual property infringement by local Law. The procedure of complaint: You can start a complaint by submitting a Notice of Claiming Infringement. The Notice can be submitted to us by email:email@example.com . Upon receipt of your Notice, we will conduct a fast internal investigation, and should your complaint be accepted, we will take actions against the alleged infringing listing/s accordingly. Actions we may take against the infringing listing/s: To remove from our website the alleged infringing listing/s. To inform the seller about your complaint and to provide to them with your information, so that you both can clarify the issue. To remove selling privileges and to withhold funds from the infringing sellers, as well as to destroy infringing inventory in our possession when allegation proved to be true and upheld by the court. To terminate the user account of the infringing seller in case of three (3) willful infringements. To terminate the user account of the infringing seller immediately, under certain extreme situations where a lawsuit has been filed against Seed Succeed’s due to seller’s infringing activities, or Empower Chess is required by judiciary, enforcement or administrative authorities to terminate any account or take any similar measures. The infringement case will be recorded for one (1) year from the date in which any penalty has been imposed. --- Affiliate Disclosure FTC Disclosure Compliance Rules In 2015, the Federal Trade Commission released their new rules for Disclosure Compliance. These rules are set in place to ensure that readers or viewers of web media are aware if the blogger or publisher is sponsored, endorsed, or partnered with a different company. The readers must know if the content publisher is making money by sharing a link or product. In compliance with the FTC guidelines, please assume the following about links and posts on our site: Any/all of the links on www.empowerchess.com are (maybe) affiliate links for which we may receive a small compensation from sales of certain items. What Are Affiliate Links? Purchases that are made on external affiliate company websites: when a reader clicks on an affiliate link located on www.empowerchess.com to purchase an item, the reader buys the item from the seller directly (not from www.empowerchess.com). Amazon and/or other companies pay www.empowerchess.com a small commission or other compensation for helping to bring customers to their website. Prices are exactly the same for readers whether they purchase is through an affiliate link or a non-affiliate link. Clicking an affiliate link and clicking a non-affiliate link does not change the price or anything else for the visitor. Empowerchess.com uses two main types of affiliate programs: 1. Amazon affiliate links. WWW.empowerchess.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for website owners to earn fees by linking to Amazon.com and affiliated sites, as well as to other websites that may be affiliated with Amazon Service LLC Associates Program. 2. Product affiliate links. If you click a product affiliate link and buy the product, then we will get a percentage of the sale or some other type of compensation. Again, prices are not different if you use these affiliate links. You will not pay more by clicking through to the link. These links are not “pay per click.” What about sponsored content? We do not write sponsored posts. We want to provide authentic, unbiased information. However, if a company would like to publish sponsored content on www.seedsucceed.com, We will disclose this clearly in the beginning of the post. We only recommend products We have tested, used or that We would recommend to family and friends. Your purchase helps support my research efforts. Thank you very, very much! We appreciate your support.